Uniglobe Alliance Travel is an ISO 9001 certified company!
Proud! We are at the ISO 9001 Certification which we have achieved for our quality management system! The Management Team of Uniglobe Alliance Travel has been busy during the Covid-19 period with the certification process to have our quality management system audited for ISO 9001: the international standard for quality management systems. This is because we want to keep constantly building to remain your professional travel partner even in changing times! In fact, the globally recognized ISO Certification is not a one-off, but a continuous business management monitoring system where we keep improving the organizational processes. With the ultimate goal of unburdening our clients in the organization and management of all business travel!
What criteria do we need to meet for ISO 9001 certification? And what have we done to achieve this?
The ISO 9001 standard revolves around the following quality principles:
- Focus on customers and stakeholders
- Leadership
- Involvement of people
- Relationship Management
- Structure
- Process-based approach
- Evidence-based decisions
- Continuous improvement
As an organization, we already broadly applied the above quality principles, which were already woven into our organizational processes. In order to obtain ISO 9001 certification, the management team measured, analyzed and documented all of these processes in order to create a quality management system that is actually a copy of our own business operations.
What are the benefits of ISO 9001 certification for our customers?
The ISO 9001 certificate gives our customers the assurance that we are a reliable partner that demonstrably delivers high quality service. Our services thus comply with the relevant laws and regulations and our processes are regularly updated to meet those requirements. This provides assurance for both us and our customers!
Through quality management, our processes are designed to provide optimal support and service to our customers for any travel-related question. In addition, the chance of errors is minimized so that the customer experience is always optimal.
Why is obtaining ISO 9001 certification special?
We are one of the first Uniglobe offices worldwide (600+ offices) to achieve this ISO certification.
